Player Wellbeing

Responsible Gaming
at ci888

Gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. ci888 is committed to providing tools, resources, and a supportive environment that helps every player in Indonesia maintain full control over their gaming activity. If you ever feel that gambling is becoming a problem, help is available right now.

21+ Only Self-Exclusion Available 24/7 Support Deposit Limits

Adults Only — Minimum Age 21+

ci888 strictly enforces a minimum age of 21 years for all account holders. Players must be at least 21 years of age to register, deposit, and participate in any form of betting or gaming on the Platform. Age verification (KYC) is conducted on every account, and any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you are a parent or guardian, please use available parental control tools to prevent underage access to online gambling platforms.

Player Protection Tools

ci888 provides a comprehensive suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. All tools are applied immediately upon request.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling period to protect against impulsive decisions.

Session Time Limits

Define the maximum duration for a single gaming session. Once your set time is reached, the Platform will display a reminder and, if you choose, automatically log you out. Time limits help break the "just one more bet" cycle that can lead to extended, unplanned play sessions.

Cooling-Off Period

Activate a cooling-off period of 24 hours, 7 days, 30 days, or a custom duration. During this period your account remains accessible for reviewing transaction history, but all betting and deposit functionality is suspended. Cooling-off periods are activated within minutes of your request.

Self-Exclusion

Choose to self-exclude your account for a minimum of 6 months or on a permanent basis. During self-exclusion, your account is fully suspended — you cannot log in, deposit, or place bets. Any promotional communications are also ceased. ci888 actively works to block re-registration attempts during an active exclusion period.

Loss Limits

Define the maximum net loss you are willing to accept over a daily, weekly, or monthly period. Once your loss limit is reached, further wagering is suspended for the remainder of the period. Loss limits are a powerful tool for protecting your bankroll and preventing chasing-loss behaviour.

Reality Checks

Enable on-screen reality check notifications that appear at intervals you choose — every 30, 60, or 90 minutes — during an active session. Each notification displays how long you have been playing and your net wagering result for the session, helping you make informed decisions about whether to continue or stop.

How to Activate a Responsible Gaming Tool

Activating any responsible gaming tool on ci888 is straightforward. You can do so at any time — there is no waiting period to apply a restriction. Follow these steps:

01
Log In to Your Account

Access your ci888 account from any device. All responsible gaming settings are accessible from the Account Settings section once logged in.

02
Navigate to Responsible Gaming Settings

From your Account Settings dashboard, select the "Responsible Gaming" tab. You will find all available tools — deposit limits, loss limits, session time limits, reality checks, cooling-off, and self-exclusion — listed in one place.

03
Choose Your Tool and Set Your Parameters

Select the tool you wish to activate and enter the relevant parameters — for example, a daily deposit limit of Rp 500.000, or a 30-day cooling-off period. Review the settings carefully before confirming.

04
Confirm — Changes Are Immediate

All restrictive changes (reducing limits, activating cooling-off, initiating self-exclusion) take effect immediately upon confirmation. You will receive an email confirmation to your registered address. Limit increases take effect after a 24-hour review window.

05
Contact Support Directly if Needed

If you prefer, or if you are experiencing difficulty navigating account settings, our 24/7 support team can activate any responsible gaming tool on your behalf within minutes. Simply identify your request as a "Responsible Gaming Request" so it is routed to our dedicated team for priority handling.

Recognising a Gambling Problem

Problem gambling can affect anyone, regardless of income level or how long they have been playing. The key is recognising the early warning signs before they escalate. Ask yourself these questions honestly:

1
Do you spend more money on gambling than you originally planned or can comfortably afford to lose?
2
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
3
Do you find yourself thinking about gambling frequently, even when you are doing other things?
4
Have you borrowed money, sold possessions, or missed payments in order to fund gambling activity?
5
Do you gamble to escape stress, anxiety, depression, or other difficult emotions?
6
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend on gambling?
7
Do you "chase" losses — continuing to bet in order to win back money you have already lost?
8
Has gambling caused conflict in your personal relationships or negatively affected your work or studies?
If You Answered "Yes" to Any of These Questions

Answering "yes" to even one of the above questions is a signal worth taking seriously. You do not need to be in crisis to seek support. ci888's responsible gaming team is available 24/7 and will treat your request with complete confidentiality and respect. Reaching out is a sign of strength, not weakness.

ci888's Responsible Gaming Commitments

Beyond the tools available to individual players, ci888 maintains platform-wide policies and operational commitments designed to promote a safe and responsible gaming environment for all users across Indonesia.

Strict Age Verification

Every account is subject to mandatory KYC verification. Players who cannot confirm they are 21 or older will not be permitted to deposit or place bets under any circumstances.

Responsible Advertising

ci888 does not target advertising at minors or at individuals who have self-excluded. All promotional content includes responsible gaming messaging and the 21+ age restriction notice.

Proactive Monitoring

ci888's responsible gaming team monitors account activity for patterns that may indicate problem gambling — such as rapid bet escalation, extended sessions, or repeated deposit attempts after losses — and may proactively reach out to affected players.

Staff Training

All ci888 customer support agents undergo regular training in responsible gaming awareness, problem gambling identification, and how to sensitively refer players to appropriate tools and external support services.

Healthy Gambling Habits

The vast majority of people who enjoy betting on sports — including BRI Liga 1 matches, EPL fixtures, and mix parlay (multi-leg accumulator) markets — or who play slot gacor (high-RTP slot games) do so safely and without any lasting negative impact. Responsible gambling is about keeping the activity in its proper place: as entertainment, funded by money you can genuinely afford to spend on leisure.

ci888 encourages all players to adopt the following habits as a baseline for healthy gaming:

  • Set a budget before you start — decide in advance how much you are comfortable spending in a session and treat that amount as the cost of entertainment, not as an investment you expect to recover.
  • Never chase losses — a losing session does not create an obligation that must be recovered. Chasing losses is one of the clearest warning signs of developing problem gambling behaviour.
  • Take regular breaks — step away from the Platform at natural intervals. Use ci888's reality check feature to receive automated reminders during extended sessions.
  • Keep gambling separate from other finances — use a dedicated e-wallet such as OVO, DANA, or GoPay with a set balance for gambling, rather than linking your primary BCA or Mandiri account directly.
  • Do not gamble under the influence — alcohol, substances, or extreme emotional states (including severe stress, grief, or euphoria) impair judgment and can lead to decisions that you would not make under normal circumstances.
  • Treat wins as a bonus, not an expectation — all gambling games carry a house edge over the long term. Approach each session with the expectation of entertainment, and treat any winnings as a pleasant bonus rather than the primary objective.
  • Balance gambling with other activities — if you find that gambling is crowding out other hobbies, social activities, or responsibilities, that is a strong signal to apply a time or deposit limit and re-evaluate your relationship with the activity.

ci888 provides all of the practical tools described on this page to support these habits. The most effective approach is to set your limits proactively — before you ever feel the need to stop — rather than reactively once a problem has already developed.

Getting Help — Contact Support

If you feel that gambling is becoming a problem for you, or if you simply want to talk through your options, ci888's responsible gaming support team is available around the clock. Indonesian-speaking agents are on hand to assist players across all time zones — WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9).

24/7 Responsible Gaming Support

Contact our dedicated responsible gaming team via live chat on the Platform homepage, or by emailing [email protected] with the subject line "Responsible Gaming Request". Your enquiry will be treated with full confidentiality and handled as a priority case.

In a Crisis? Seek Immediate Help

If gambling has led to a financial or personal crisis, please reach out to a qualified counsellor or mental health professional immediately. ci888 support agents can help you initiate an immediate account suspension while you seek external assistance.

When you contact support for a responsible gaming request, you can ask for any of the following immediately:

  • Immediate account suspension or self-exclusion
  • Activation of deposit, loss, or time limits
  • Removal of your account from all promotional mailing lists
  • A full export of your transaction history for the past 12 months
  • Guidance on external support organisations available in Indonesia

None of these requests require justification or explanation on your part. Our team will action them promptly and without question.

Email: [email protected]
Live Chat: Available 24/7 via the Platform homepage
Response Time: Responsible gaming requests acknowledged within 15 minutes

Play Smart. Stay in Control.

Responsible gaming is a shared commitment between ci888 and every player on the Platform. Explore our FAQ for quick answers, review our full Terms & Conditions, or return to the homepage to continue enjoying the Platform safely.

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